The Internet is buzzing about letters being sent by ISPs accusing subscribers of Copyright infringement for illegally downloading and/or sharing movies. Software Managers Resource does not condone illegal copying of movies, music, applications, etc. However, the methods and tactics used by the enforcement industry leave much to be desired. The RIAA is pressuring ISPs "for additional cooperation from ISPs in getting customers targeted by the RIAA's file-sharing sting to cooperate".
Unfortunately, some ISPs are being sucked into the same disrespectful, bullying tactics used by the enforcement groups. Without warning, education or truthful information, accusatory e-mails are being sent to customers, creating mistrust, doubt and fear in those who know they've been pirating movies, etc. For those who do not and never have downloaded movies, etc., the e-mail is mystifying and downright offensive.
One responder to the forum on Phoenix Labs was told by his ISP Customer Service Rep. to not respond to the accusing e-mail. Are ISPs confused or covering up the fact that they are in bed with the enforcement industry? Customers have a right to know what is going on, what is real or fabricated. If a subscriber has in fact infringed, s/he should be given a chance to clean up his/her act or check to see if kids or grandkids have tinkered with their computer by downloading illegal files and be permitted to get help, if needed, to remove those files without further incident. Slamming and Phishing are not respectable practices. Loyalty is a two way proposition.
Wait a minute! Read on...